Payment Methods Accepted

How do pre-orders work?

Products available for pre-order will be clearly marked on their product pages. Full payment is taken at checkout. If you wish to cancel your pre-order, please contact us at info@honeyone.co.uk. Your statutory cancellation rights will still apply.
If your order contains both available honey jars and pre-order products, we may dispatch the entire order together once all items are ready. Any relevant delivery arrangements will be explained before checkout.
If you would prefer your available jars to arrive separately, we recommend placing separate orders.

If you have entered an incorrect delivery address, please email info@honeyone.co.uk as soon as possible with your order number and the correct address.
We will do our best to amend the details before dispatch. Once your parcel has been dispatched, changes may not be possible. Your statutory rights remain unaffected.

We aim to prepare and dispatch Honey One orders within 2–3 working days, subject to stock availability.
Orders placed on Fridays, weekends or UK bank holidays may begin processing on the next working day.
Delivery times depend on the delivery service selected at checkout. If an order is delayed, we will do our best to keep you informed.

We offer delivery options for Honey One jars within the areas served by our website. Available services and delivery charges are shown at checkout.
Any applicable delivery fees will be displayed before you confirm payment.
Where local collection or local delivery is available, the option will be displayed at checkout.
Our honey jars are carefully packaged to help protect them during transport.

We want every Honey One customer to be happy with their purchase. If your order arrives damaged, faulty or incorrect, please email info@honeyone.co.uk with your order number and details of the problem.
If your parcel arrives with broken glass, a leaking jar or a damaged safety seal, please do not consume the honey. Contact us so we can arrange an appropriate refund or replacement.
For eligible online purchases, you normally have 14 days after receiving your order to tell us you wish to cancel. You then have a further 14 days to return the goods.
Certain exclusions apply under UK law. For example, sealed goods unsuitable for return for health or hygiene reasons may lose their cancellation right once unsealed after delivery.
Where a return is eligible, we will provide return instructions. Refunds will be processed in accordance with applicable UK consumer law.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer legislation.

We accept the debit cards, credit cards and digital payment methods displayed at checkout.
Available payment options depend on the payment provider used by the Honey One website.
Payments are processed securely through our checkout provider. We do not ask customers to send payment card details by email.

All prices displayed to customers on the Honey One website are the final advertised product prices, including any applicable VAT.
Any additional delivery charges will be clearly displayed before you complete your order.
For invoices or questions about your order, please contact info@honeyone.co.uk.